
Immigration
The Department of Home Affairs is responsible for immigration. Our office may be able to help Fraser residents with immigration questions.
• Check if the Department of Home Affairs has all the information needed to process your application.
• Help you apply for your visa.
• Provide you with legal advice relating to your application.
• Ask the Department to speed up your application.
Help with Visa Applications
• Only certain people can help you with your visa application. This help is called immigration assistance.
• Information about who can help you with a visa application is available at: Who Can Help with Your Application.
• The Office of the Migration Agents Registration Authority (OMARA) is responsible for the registration and regulation of Australian migration agents.
• The Authority explains the steps to take when choosing a migration agent here: Choosing a Migration Agent.
Advocacy & Support
• The Asylum Seeker Resource Centre (ASRC) - Get Help
• Refugee Legal - Get Help
• Red Cross – Emergency relief support for temporary visa holders, people seeking asylum, and people with an uncertain visa status
NDIS
The National Disability Insurance Scheme (NDIS) provides individualised support for people with permanent and significant disabilities. The agency responsible for the NDIS is the National Disability Insurance Agency (NDIA).
• Raise queries or concerns directly with the NDIA.
• Resolve a problem if you haven’t tried to resolve it through ordinary channels first (for example, calling the NDIA on 1800 800 110).
Advocacy, Support & Legal Assistance
• Disability Gateway - Provides information and services to help people with disability, their family, friends, and carers.
• Ask Izzy - Search for independent Disability Advocacy providers.
Legal Support
• AED Legal Centre
• Villamanta Disability Rights Legal Service
• Mental Health Legal Centre
• Disability Discrimination Legal Service
Services Australia is the Federal Government department that provides Centrelink, Medicare, and Child Support services. If you are having trouble with any of these services, we may be able to raise your concerns directly with Services Australia and help resolve your matter.
What we can do
• Ask Services Australia about the progress of your application.
• Help you understand Centrelink, Medicare, and Child Support services.
• Clarify questions you may have about Services Australia.
What we can’t do
• Complete Services Australia applications for you.
• Resolve a problem if you haven’t tried to resolve it through ordinary channels first.
Services Australia
• Website: Services Australia
• Payment and Service Finder
• Financial Information Service Officers
Advocacy, Support & Legal Assistance
• Social Security Rights Victoria
• Economic Justice Australia - Fact sheets covering Centrelink issues.
• DSP Help by Social Security Rights Victoria
• DSP & Me by Disability Rights
For more information, visit Department of Veterans' Affairs.
For mental health support, visit Open Arms - Veterans & Families Counselling.
Aged Care
• Explain the process of applying for a My Aged Care package.
• Check the status of your package.
• Answer any questions you might have about My Aged Care.
• Influence how quickly you will receive a service.
• Resolve a problem if you haven’t tried to first resolve it through ordinary channels (for example, calling My Aged Care on 1800 200 422).
For more information, visit My Aged Care or call 1800 200 422.
For complaints about aged care, visit Aged Care Complaints.
Advocacy & Support
• Older Persons Advocacy Network (OPAN) - Phone: 1800 700 600
NBN & Telecommunications
NBN Co is building the national broadband network (NBN). The NBN delivers broadband across the country, which could be what you use to connect your home internet or use your phone.
• Contact your NBN provider or telecommunications provider if you have a general inquiry about your account.
• Change your plan or services for you.
For Assistance
• National Broadband Network - National broadband service.
• Australian Communications and Media Authority (ACMA) - Telecommunications services & consumer complaints.